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Mentor Terms of Service and Privacy Policy

Welcome to "Mentor". These "Mentor Service Terms of Use and Privacy Policy" (hereinafter referred to as "these Terms") prescribe the terms of use for Mentor, an AI advertising management support service (hereinafter referred to as "Mentor" or "the Service") provided by TD Japan Inc. (hereinafter referred to as "the Company"), as well as the handling of personal information by the Company, and shall apply to all corporations or individuals who use Mentor (hereinafter referred to as "Customers" or "Members"). At the point in time when the Customer starts using "Mentor", the Customer shall be deemed to have read, understood, and agreed to all the content of these Service Terms of Use.

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Furthermore, in the case where a minor under 20 years of age uses the Service, please have a parent or legal guardian confirm these Service Terms of Use in advance and obtain their consent before completing member registration and using the various member services provided by "Mentor" (including internet services, hereinafter referred to as "the Service"). In the case where the services of this site (hereinafter referred to as "this Site") are used, the parent or legal guardian of the said minor shall be deemed to have read, understood, and agreed to these Terms.

【Mentor Service Terms of Use】

  • Registration Obligations
    When registering as a member, Customers shall register accurate, truthful, and complete information regarding themselves as requested in the registration procedures.

    A Member may register only 1 account per 1 person or 1 corporation, and duplicate registrations are not permitted.

    In the event of any changes to registered information, the Member shall promptly update the details and maintain an accurate and latest state at all times. Customers shall manage their accounts at their own responsibility. In the event that rights of others are infringed upon or laws and regulations are violated due to the registration of false information or registration by impersonating a third party, the said Customer shall bear all legal liabilities and damages, and the Company assumes no responsibility whatsoever.

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  • Member Services and Usage Rules

    • When a Customer registers as a member on this Site, the E-Mail address entered at the time of registration shall be the account. At the point in time when registration procedures are completed and review and configuration by this Site are completed, the Customer acquires membership eligibility and can use the Service. In addition, system notifications regarding the Service shall be made to the above registered E-Mail address, while general operational communications may be made to the designated contact person's E-Mail address. At the point in time when notification from the Company to either of the said E-Mail addresses is completed, the Customer shall be deemed to have received the said notification.

    • The Company shall be entitled to temporarily suspend, interrupt, or terminate all or part of the Service without prior notice in the event that any of the following grounds occur, and assumes no responsibility whatsoever for any damages caused to Customers thereby.

      • In cases where relocation, replacement, or maintenance of system facilities related to the Service is performed.

      • In cases where suspension or interruption of the Service occurs due to grounds not attributable to the Company.

      • In cases where suspension or interruption of the Service occurs due to natural disasters or other force majeure.

    • Due to the suspension, interruption, or termination of the Service, Customer inconvenience, loss of data, and other economic or temporal losses may occur. Customers shall take appropriate protective measures at their own responsibility, and regardless of the reason, the Company shall assume no responsibility whatsoever to Customers or third parties regarding the suspension, interruption, or termination of the Service.

    • These Terms may be modified or added to as necessary. The modified contents shall become effective from the point in time when they are posted on the Company's website, and individual notifications to Customers will not be performed. In the case where the Service is used even after posting, the Customer shall be deemed to have agreed to the said modified contents.

    • Members shall comply with the following matters upon using the Service:

      • Complying with relevant laws and regulations and these Terms.

      • Not using the Service for improper or illegal purposes.

      • Complying with various terms, protocols, and provisions regarding third-party internet services, advertising services, and other services.

      • Not engaging in acts that hinder the normal operation of the Company or acts that impose an excessive load.

      • Not transmitting defamatory, insulting, threatening, obscene, or other illegal information.

      • Not engaging in acts that cause disadvantage to the Company.

      • Properly managing the account, and not disclosing, lending, transferring, or allowing third parties to use it by other methods.

      • Promptly notifying this Site upon discovering unauthorized use of the account or security issues.

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  • Fees, Payment
    Fees, billing methods, payment deadlines, methods, etc. shall be according to the prescribed fee plans posted on the Company's website.

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  • Cancellation

    • Customers may cancel the usage contract of the Service at any time. Cancellation can only be performed by Customers themselves performing the prescribed cancellation operation within the Mentor system.

    • At the point in time when the Customer performs the cancellation operation in the preceding paragraph, the usage contract of the Service shall terminate, and thereafter, the Company shall not bear the obligation to provide the Service. In this case, if there are usage fees already paid by the Customer, refund processing for the usage fees corresponding to the remaining contract period will be performed for the Customer by the method prescribed by the Company.

    • The Company will retain Customer account information even after cancellation. Thereby, in the case where the Customer wishes to use the Service (including services related to the Service) after cancellation, by notifying the Company, the Company can promptly perform the provision of the Service (including services related to the Service).

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  • Intellectual Property Rights, etc.

    • Patent rights, copyrights, trademark rights, trade secrets, know-how, and all other intellectual property rights (hereinafter referred to as "the Intellectual Property Rights") regarding software, programs, and content (including, but not limited to, text, descriptions, charts, images, designs, page layouts, site structures, etc.) used or provided in the Service belong to the Company or legitimate right holders.

    • Customers are prohibited from engaging in reproduction, public transmission, modification, editing, lending, distribution, reverse engineering, decompiling, disassembling, and other similar acts regarding the Intellectual Property Rights without prior written consent from the right holder. In the event of a violation of this, the Customer shall bear the liability to compensate for all damages (including litigation expenses and attorney fees) incurred by the Company or its affiliates.

    • Among the information input into the Service by the Customer (hereinafter referred to as "Inputs") and the results outputted in the Service based thereon (hereinafter referred to as "Outputs") (hereinafter collectively referred to as "User Content"), rights regarding Outputs shall belong to or be assigned to the Customer to the extent permitted by laws and regulations.

    • The Company shall be entitled to use User Content (reproduction, processing, utilization for learning, etc.) free of charge for purposes such as provision, maintenance, development, and improvement of the Service.

    • The Company shall be entitled to use statisticalized information regarding Customers obtained through the provision of the Service for the purpose of improving the Service.

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  • Disclaimer
    The Company makes no warranties of any kind, whether express or implied, regarding the Service. In particular, the Company does not warrant the following. However, this shall not apply in cases where there is intentional misconduct or gross negligence on the part of the Company.

    • That the Service satisfies the user's requirements.

    • That the Service is provided without interruption, in a timely, safe, and accurate manner.

    • That the results obtained through the use of the Service are accurate or reliable.

    • That information or materials acquired through the Service conform to the user's expectations.

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  • Damages
    The Company assumes no responsibility whatsoever for damages suffered by Customers in connection with the use of the Service. However, in cases where there is intentional misconduct or gross negligence on the part of the Company, the Company shall compensate limited to direct and ordinary damages actually incurred by the Customer, up to the following limit:

    • Usage fees for the relevant plan for the most recent 1 month.

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  • Governing Law and Jurisdiction
    These Terms shall be governed by the laws of Taiwan, and regarding disputes concerning the Service, the Taiwan Taipei District Court shall be the exclusive agreed court of first instance.​

【Privacy Policy】

​Personal information such as the customer's name, email address, place of employment, telephone number, etc., acquired by the Company in connection with the Service (hereinafter referred to as "Personal Information"), information related to personal information such as Cookies, IP addresses, advertising identifiers (AAID / IDFA), behavioral history, etc. (hereinafter referred to as "Personally Related Information"), as well as system information such as operation history, ad account settings information, advertising performance data, etc. (hereinafter referred to as "System Information") shall be protected and managed based on the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and this privacy policy (hereinafter referred to as "this Privacy Policy"). Customers shall bear the responsibility to properly manage their own Personal Information and System Information, and shall not disclose, lend, or transfer them to third parties. If render of service unavailability, loss of information, falsification, or damage to the Company or its affiliates occurs due to this, the Member shall bear such responsibility.

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  • Security Control Measures
    In order to protect customers' Personal Information, Personally Related Information, and System Information (hereinafter collectively referred to as "Personal Information, etc."), the Company takes reasonable organizational, human, physical, and technical security control measures compliant with industry standards (including, but not limited to, firewalls, access controls, and other security control measures).
    Only persons granted authority within the scope necessary for business operations shall access this information, and they bear a duty of confidentiality based on laws and regulations.

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  • Use of Cookies
    The Company may use Cookies or similar technologies for analyzing usage conditions, feature improvements, user experience enhancement, and other purposes such as the provision, maintenance, development, and improvement of the Service on the Company website related to the Service (hereinafter referred to as "this Site"). If you do not wish to accept Cookies, it is possible to refuse them through your browser settings; however, in that case, certain features of this Site may not function normally.

    During normal browsing, the server of this Site may automatically record IP addresses, usage times, browser types, browsing history, click history, etc. This information is used solely for statistical analysis purposes, does not identify individuals, and will not be disclosed externally.

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  • Purpose of Use of Personal Information and System Information
    For the provision and feature improvement of the Service, this Site may acquire and use Personal Information, etc.

    This information will be used strictly limited to the following purposes:​

    1. Provision, operation, identity verification, and usage fee billing of the Service.

    2. Analysis of system performance, feature improvement, AI research and development, accuracy enhancement, and improvement/development of new services of this Site and the Service.

    3. Customer support and usage assistance.

    4. Information provision regarding events, seminars, campaigns, etc., related to services of the Company and the Company group, delivery of e-mail newsletters related to services of the Company and the Company group, as well as communications and inquiry handling regarding these.

    5. Creation of statistical data processed into a format that cannot identify individuals, and marketing activities using it.

    6. Response to requests from laws and regulations or supervisory authorities.

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The Company will not disclose or provide Personal Information, etc., to third parties without the customer's consent. However, this shall not apply in cases based on laws and regulations, these Terms, or requests from public agencies.

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  • Disclosure of Member Information
    The Company may disclose personal information, etc., sent, posted, or made public by customers to third parties in the following cases:

    • In cases based on laws and regulations.

    • In cases where it is necessary for investigation by judicial authorities or police authorities.

    • In cases where there is a request from government agencies pursuant to laws and regulations.

    • In cases where the customer's actions violate laws and regulations or these Terms.

    • In cases where it is necessary for the protection of public interest or the protection of the rights of the Company, the Company's group companies, or third parties.

    • In cases where there is explicit consent from the customer themselves

    • In cases where provided to advertising distribution business operators partnered with the Company for the distribution of advertisements tailored to customers' interests/concerns, verification of their results, and the provision of the Service. However, among personal information, this is limited to name, telephone number, and email address.

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  • Entrustment of Personal Information
    The Company may entrust all or part of the handling of personal information, etc., accompanying the provision of the Service, analysis business, and other related business to third parties within the scope necessary to achieve the purpose of use. In such cases, the Company may disclose the customer's personal information, etc., after confirming that the said third party takes appropriate security control measures. In that case, the Company will conduct necessary and appropriate supervision.

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  • Special Provisions Regarding Members
    Customers holding nationality in or subject to the laws and regulations of European Union member states or jurisdictions equivalent thereto (including, but not limited to, Liechtenstein, Iceland, etc.) shall guarantee that all information (including personal information, etc.) provided to this Site complies with the relevant laws and regulations of the said countries and Japan (including, but not limited to, GDPR). Issues arising from a violation of the said obligation shall be handled by the customer at their own responsibility.

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  • Requests for Disclosure, Correction, etc.
    When the Company receives a request from a customer for disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision of personal information (hereinafter referred to as "Disclosure, etc."), the Company will respond without delay.

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